An organisational friction diagnostic

You used to know what was going on.

Then you hired two hundred people. Now the signal lives somewhere in 14,000 Slack messages, 3,200 emails, and 190 meetings — last week alone.
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The recognition moment

You can feel that something is off — a decision that should have shipped, a project that should be unstuck, a hire who hasn't landed.

But the instruments you have tell you about feelings, not flow. Engagement scores. NPS. A quarterly pulse. None of them will tell you that one of your business units is well-run but structurally unable to deliver its outcome, or that the credibility gap between Engineering and Sales is costing you half your roadmap cycle.

You used to walk the floor and know. That floor is now in nine time zones.

Why nothing currently solves it
Option 1 — Surveys

They measure sentiment.

Engagement tools tell you how people feel about the work. They don't tell you how the work flows, or where it's stuck.

Option 2 — OKR tools

They count outputs.

Goal trackers aggregate deliverables. They don't diagnose why a well-run team is structurally unable to deliver its outcome.

Option 3 — Consultants

They leave a PDF.

Three months, a partner, a deck. No instrument stays behind. The next time the organisation shifts, you're commissioning the next study.

A diagnostic that reads the signal in how work actually flows — and an instrument that stays.

Half one — The diagnostic

Friction, mapped across six domains.

Passive communications analysis (Slack, email, meeting summaries) plus AI-led anonymous interviews. One executive-grade report, with heatmap, findings, evidence, and prioritised recommendations.

Half two — The intelligence layer

An AI chief of staff that remains after delivery.

Continues to read signal as the organisation evolves. Surfaces friction before it hardens into cost. The instrument is yours, in your cloud — not a report that ages in a drive.

What the diagnostic looks like

Six domains. One map. Real evidence underneath.

A view from a recent engagement. Each tile drills into findings, direct quotes (anonymised), and the specific work streams the friction is disrupting.

01 / Org Design
Services land-grab; scope redrawn on the fly.
HIGH · 0.81
02 / Decisions
Nobody knows who actually decides.
HIGH · 0.77
03 / Coordination
Weak ties across HQ and satellites.
MED · 0.54
04 / Goals & KPIs
Priority whiplash from Office of CEO.
MED · 0.61
05 / Culture
Credibility gap: women not heard in Eng, Sales.
HIGH · 0.72
06 / Process
HR on fumes; no operating documentation.
MED · 0.58
Surveys measure how people feel about the work.
Alinos measures how well the work flows.
Trust, by construction

Privacy and security are not a policy. They are the architecture.

Every commitment below is enforced at the infrastructure layer — not a setting an administrator can change. Full security and privacy documentation is available under NDA.

01
Deployment in your AWS account. Your data never leaves your cloud boundary.
02
Bedrock via VPC endpoint. Prompts are not used for training.
03
Identity separation at capture — separate KMS key, separate IAM role.
04
Minimum group size default = 5. No individual attribution beneath that floor.
05
Direct messages are never ingested. Ever.
06
Human review of all reports. Your DPO signs the DPIA as controller.

Friction is already in your building.
The question is whether you can see it.

Request a diagnostic conversation Typical first call: 30 minutes. No deck. Your questions, not ours.

Request a diagnostic conversation

A 30-minute call. No deck. Your questions, not ours. Rob replies within a working day.

Prefer email? rob@trellis.partners